Know Your Why
Be up front. Let your clients and partners know your reason why. Each presentation with a potential new partner, we outline this to make sure we are on the same page.
Process Flow
A walkthrough of the process and the unique touch points we do on every deal for the client.
Tuesday Updates
The biggest complaint in the industry is a lack of communication from loan officers. We cut that off at the knees by providing an loan status update to the client and agents every Tuesday.
Lead Tracking
Every month, we track our leads and send these to the agents we work with. This is essentially a stat report to keep our agents informed and organized.
We Crunch the Numbers
With every deal we do, our team will break down multiple different options for the client and will run through them together to find the best fit.
Signature Brownie Delivery
Part of the process flow, we send different gifts to the client throughout the process to highlight this major life event. We also continue to stay up to date with our clients and send gifts during major milestones in their lives.
The Dean Team Favorites
A page designed for our clients of our favorite places in the area- whether that be food or shops. This helps them experience some of the awesome places in our area, especially if they have just relocated.
Clients for Life
We keep in contact with our clients in a number of ways. We have our home management portal, Homebuyer privilege pack, rate drop pledge, and we reach back out yearly for their annual review!
Creating an Experience that Matters
At the heart of our business, what we do is create a business that is built on referrals and clients for life. How we do that is by rolling out the red carpet to all of clients with world class service and asking for referrals throughout the process.
One thing that can be used is the reticular activator or more commonly known as a red car syndrome. Have you ever had that thing happen where you get something new and, suddenly, you see that new thing everywhere? As an example, you buy a new red car and then you see red cars everywhere. In fact, this phenomenon is often called “Red Car Syndrome.”
All major life events have the same effect, like buying a house. So we use this as a tool by asking for referrals throughout the process.
Premium Tools for Their Mortgage
We provide the top cutting edge technology to our clients to ensure they are getting the most from their mortgage. We keep them up to date on the market with our newsletter, home search, and the stats on their mortgage with our mortgage management.
Credit Building Team
If your credit score needs work, our team can help create a plan to improve it. We’ll guide you step by step, provide timelines, and follow up to ensure you’re on track. Whether building from 620 or aiming for 700+, we’re here to support your journey.
Game Inside of A Game
Our relationship doesn’t end at closing. With tools like our home management portal, Homebuyer Privilege Pack, and Rate Drop Pledge, we continue to support you long after your purchase. Plus, we reconnect each year with an annual review to ensure your mortgage still fits your goals.
The Dean Team Passport
Your go-to relocation and lifestyle guide! Inside you’ll find hot neighborhoods, top Georgia wineries, team favorites, and the best local sports & events. Plus, with our home management portal, privilege pack, and rate drop pledge, we stay connected and continue to bring value year after year.
Passport Privilege Program
WUnlock up to $7,000 in savings with our exclusive Passport Privilege Program. From top retailers like 1-800-Flowers, Lowes Home Improvement, to special homeowner benefits, this program is designed to reward and support you after your homeownership journey.
Custom Dean Team Door Mat
We love celebrating your new home with a personalized Dean Team door mat. It’s our way of saying welcome and helping you make your house feel like home from day one.